Job Title: Customer Care Agent
Location: Lebanon or Philippines (Remote)
About Simly:
Simly provides innovative eSIM solutions that allow travelers to stay connected globally without the need for physical SIM cards. Our cutting-edge technology offers seamless connectivity and freedom from roaming charges, making us the go-to choice for globetrotters, entrepreneurs, and tech-savvy users. Join our mission to simplify global communication.
Position Overview:
We are looking for full-time Customer Care Agents to join our team. You will be responsible for managing live chats and supporting our new feature for live calls, ensuring exceptional customer experiences. This is a remote position with dynamic shifts, allowing you to work flexibly from Lebanon or the Philippines.
Key Responsibilities:
- Provide outstanding customer support via live chat and live calls.
- Assist customers with eSIM installation and usage.
- Resolve customer inquiries and issues promptly and effectively.
- Collaborate with team members to enhance customer support processes.
- Stay informed about Simly's products and services to provide accurate assistance.
Qualifications:
- Excellent English communication skills; proficiency in Arabic is a significant advantage.
- Minimum of 6 months of experience in customer care or a related field.
- Experience in the telecommunications industry is highly desirable.
- Strong problem-solving skills and adaptability to dynamic shifts.
- Reliable internet connection and a suitable workspace for remote work.
How to Apply:
Interested candidates should submit their applications through the provided fields, ensuring their CVs are updated to highlight relevant experience.
Equal Opportunity:
Simly is an equal-opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected. We welcome applicants from all backgrounds and do not discriminate based on race, ethnicity, gender, identity, sexual orientation, disability, age, or any other characteristic protected by law. We believe in fostering a supportive environment that empowers everyone to achieve their full potential and contribute to the success of our organization.
*The hiring process is conducted through a third-party agency registered as WOM Influencerz FZE based in UAE.